CRM Manager in Florida

We are seeking a highly skilled and motivated CRM Manager and Analyst to join our team. This role is pivotal in managing and analyzing our customer relationship management (CRM) system, with a particular focus on deploying and managing DynamicsCRM for sales and services. The ideal candidate will have a strong background in CRM systems, data analysis, and project management, ensuring that our CRM strategies align with business goals and enhance customer satisfaction.

Key Responsibilities:

CRM Deployment and Management

- Lead the deployment, configuration, and customization of DynamicsCRM to meet business requirements across the enterprise value chain.

- Manage the day-to-day operations of the CRM system, ensuring data integrity, system performance, and user support.

- Collaborate with IT, Operations, and other work teams to integrate DynamicsCRM with other business systems and applications.

Data Analysis and...

What will you be responsible for at a high level? Why is this position important to Spot?

As the Growth Marketing Manager, you will lead the strategic development and execution of programs and experiences that acquire, retain, and build a vibrant community around our brand. You will also leverage CRM data to inform strategies and measure results, ensuring our engagement efforts are data-driven and impactful. This role is crucial to Spot as it focuses on creative program development and the effective use of data to drive long-term growth and customer loyalty.

You will be evaluated on:

• Working within a growth loop framework, your ability to develop and implement strategies that impact customer acquisition, retention, and customer lifetime value (LTV) across segments.
• Your effectiveness in managing and utilizing CRM systems to enhance customer relationships across various channels such as chat, social media, email, and SMS.
• Your capability to...