Service Desk Manager
Ignite
Washington, district of columbia
Ready to Ignite your career and work alongside some of the most innovative and brightest professionals in innovative technology? Join us and unleash your potential working in an Agile environment while modernizing enterprise systems and applications needed to support the men and women charged with safeguarding the American people and enhancing the Nation’s safety, security, and prosperity.
We are seeking a highly motivated and experienced Service Desk Manager to lead our IT Service Desk team in providing exceptional customer support to Treasury employees. The successful candidate will be responsible for managing the day-to-day operations of the Service Desk, ensuring that all requests are resolved efficiently and effectively, and providing excellent customer service.
Your Role:
- Staffing adequately to the needs of the environment and adjusting shifts to accommodate changes in call...