Help Desk Technician in District Of Columbia

The Commercial Vehicle Safety Alliance (CVSA) is seeking a dedicated Help Desk Technician to join our team. As a nonprofit organization committed to improving commercial motor vehicle safety, the CVSA understands the importance of providing efficient technical support to our staff and stakeholders. In this role, you will play a crucial role in ensuring the smooth operation of our IT systems and providing excellent customer service.

As a Help Desk Technician at CVSA, you will be responsible for responding to incoming technical support requests and resolving issues in a timely manner. You will provide assistance with hardware and software problems, troubleshoot network issues, and assist with system upgrades and installations. Additionally, you will maintain documentation and knowledge base articles to enable self-service support for users.

At CVSA, we believe that collaboration between government and industry is vital to improving road safety. As a Help Desk Technician,...

TechOp Solutions International, a reputable Service-Disabled Veteran-Owned Small Business that serves Federal, state, local, and private/commercial organizations in the defense and space industry, is seeking Help Desk Technicians for an upcoming contract.

The Help Desk Technician is responsible for providing Tier II deskside technical, remote technical, and operational user support for approximately 10,000 devices located in the within the client’s buildings and remote locations. The technician will perform installation, configuration, maintenance, and troubleshooting on personal desktop computers, laptops, and peripherals such as printers, monitors, and scanners.

Key Responsibilities:

Technical Support:

·       Troubleshoot and resolve issues with Windows and Mac desktops/laptops.

·       Provide PKI assistance, VPN and RESCUE software...