Technical Solutions Architect in Connecticut

Exceptional Service. Endless Improvement. Passionate People. Honest and Forthright. These values guide everything we do, and we achieve them thanks to the diverse and collaborative efforts of our team. We are dedicated to creating a supportive environment where every team member can thrive. This includes fostering learning, professional growth, and valuing each team member’s input, all within a culture that promotes work-life balance and a strong sense of belonging.

To support the growth of Charles IT, we are seeking to add a Technical Solutions Architect (TSA) to join our exceptional team. The TSA role works to ensure client success with Charles IT – By providing a technical voice to our account managers, architecting project initiatives for our client base, and working with our Business Development team to complete assessments and roadmaps for prospective clients.

Our TSAs are integral members of the organization, as this position is responsible for...

As a Solution Architect, you will own the integrity and strength of the solutions recommended and delivered. You’ll be acting as a trusted advisor to our team and clients, and an effective mentor for other Zaelab professionals working alongside you. You’ll be a go-to expert with deep Salesforce platform expertise, as well as excellent consulting skills to communicate your ideas and solutions to clients; gaining buy-in to get your visions built into successful solutions.

Your Responsibilities

• Conduct research into clients’ use of Salesforce, producing a report of findings with recommended steps and a roadmap for Salesforce solutions,
• Collaborate with colleagues and customers to create prototypes and proofs of concept as a means of eliciting and defining requirements,
• Review solutions and recommending improvements,
• Groom and refine the Salesforce product backlog, in liaison with stakeholders on the project,
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