Client Service Associate in Connecticut

We are seeking a dedicated Client Service Associate to join our dynamic team, contributing to our commitment to exceptional customer service. In this role, you will be the first point of contact for our clients, responsible for understanding their needs and ensuring their concerns are addressed promptly and efficiently. The ideal candidate will possess excellent communication skills and a passion for providing superior support to our customers. As a Client Service Associate, you will collaborate with various departments to deliver seamless service, manage inquiries, and maintain client satisfaction at all levels. You will be responsible for guiding clients through our services and products, offering tailored solutions that meet their requirements. The position requires a proactive approach, problem-solving abilities, and a customer-first mindset. You will also be tasked with documenting client interactions and feedback, contributing to process improvements and overall client...

Summary

The Client Service Associate reports to the Senior Client Service Associate, Lead Advisor, or Principal Advisor and is critical to appropriately leveraging Advisors’ time. This position utilizes excellent customer service and problem solving skills to confidently provide information and education to clients in a timely, efficient, and professional manner.

Essential Duties and Responsibilities

• Assist in client meeting preparation and follow-up including assembling requisite paperwork, report generation, appointment scheduling and post-meeting documentation.
• Manage client needs regarding processing, service, and problem resolution in a timely and accurate manner while ensuring documentation and record keeping adheres to compliance standards.
• Successfully partner with Broker Dealer for new account establishment, account maintenance, and compliance.
• Process, submit, and service all...

This role will be involved with all aspects of a comprehensive financial planning team. Under direct supervision of the firm's founder and President, you will be tasked with providing our clients the best possible advice, great service, and an overall elevated experience with our team. The goal will be for this individual to become licensed and involved in some parts of the financial planning process.

This role will include administrative and operational activities, but it will also include financial planning work and direct interaction with clients. This could be an ideal fit for someone who is new to but passionate about the financial planning profession. This is not a sales or business development role.

Requirements

• Bachelor's degree preferred.

• Outstanding written and oral communication skills.

• Highly organized with absolute attention to detail.

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