Full-time
Tech Support Specialist
Creative Learning Systems
Longmont, colorado
Technical Support and Customer Care Specialist to provides front line customer assistance with technical problems, accessibility, functionality, replacement parts, and our emerging digital curriculum platform. This role also works with guidance from our Implementation Team on software installation, maintenance, repairs of computer hardware and software within the CLS environments.
Requirements
Duties And Responsibilities
- Provide technical assistance for customers in a timely and efficient manner, via phone, email, or video conferencing tools
- Use Salesforce customer relationship management tool to keep track of all customer inquiries, including how and when the issue was resolved and other useful information
- Identify customer needs and help customers troubleshoot technical challenges or use specific features on our digital curriculum platform or provisioned...