Escalations Analyst
Actionstep
Denver, colorado
Actionstep is a pioneer in the development and sale of software-as-a-service (SaaS) products, specializing in the delivery of Legal Practice Management software. We are a fast growing, dynamic business with a global customer base and team. Headquartered in Auckland, New Zealand, with team members in the United Kingdom, United States, and Australia, we are dedicated to helping thousands of lawyers worldwide run highly successful legal practices.
We’re looking for an Escalations Analyst to join our fast-growing support team.
Reporting to the Manager of Customer Support, you will be charged with providing exceptional customer service as an escalated contact point for our users, our customer support team, and various internal and external stakeholders to support the CRM platform we build, run and support in-house.
To be successful in this role, you will have a minimum 3 years of demonstrable experience working in a customer...