Software Support and Technical Writer for LMS Platforms
Stanbridge University
Irvine, california
Stanbridge University is seeking a qualified Software Support and Technical Writer possessing critical thinking and problem-solving skills with great attention to detail who also has excellent written and verbal communication and people skills.
This skilled Customer Support Specialist to join our remote team on West Coast time, providing exceptional support for our users via Freshdesk tickets and phone support. This role also involves creating technical documentation for our platform end users, as well as maintaining and updating internal knowledge bases. The ideal candidate is a strong communicator in spoken and written English, is experienced with Knowledge Centered Support (KCS), and is dedicated to enhancing the user experience through responsive and well documented support.
Responsibilities:
• Customer Support: Respond to and resolve customer inquiries through Freshdesk and phone support, ensuring timely and effective...