Technical Support Representative in California

Who We're Looking For:

We are looking to add a technical CSS to our support team, whose can be relied upon to handle some of the more technical inbound support inquiries that our support team encounters each day.

If you can hold your own in the world of webhooks, APIs, firewalls, networks, 500 errors, bug replication and more, and you have experience in a similar role, we'd love to interview you!

The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly.

What is Kixie?

Kixie is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that...

This position is responsible for assisting and training our customers on the use of the broker portal and the loan process. This position will act as coordinator between our customers, operations and support of the Account Executives.  This position will assist in building and maintaining strong relationships with brokers to build sales growth.

Job Responsibilities

Assist brokers via online systems through Client Support, Live Chat, Phone, Email, or Teams:

• Manage Zendesk
• Support JMAC Contacts
• Manage logins (create new, reset, batch upload large list of clients on Excel
• Subscribe new LOs to receive rates and marketing distribution
• Walk client through submission process to Encompass loan creation and disclosures
• Intake calls, emails – connect them with appropriate personnel/department
• Assists broker with technical questions related to import, register, disclosures, upload,...

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2024 and...