Technical Support in California

The Technical Support Specialist will provides technical support to sales representatives and laypersons primarily via the telephone. Demonstrates knowledge and communication skills while providing excellent customer service to facilitate resolution of customer problems. Works closely with domestic Sales, Marketing, Customer Service, QA, QC, Research and Development to address customer concerns, determine corrective action and customer follow-up.

Ability to accept ownership and responsibility for meeting deadlines

Strong technical skills regarding principles of product technology and disease processes as they relate to our products

Good communication (speaking and listening), interpersonal and telephone skills

Solid organizational/time management skills

Good follow up skills

Good understanding of computer skills. Must be able to quickly learn new programs and/or modifi cations to the existing system.

Ability to work well under pressure and...

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support I in Los Angeles County with the following duties.

 Position Description Summary 

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide help desk related support in all areas of IT functions for The Development Group. 

Key Responsibilities:

• Answer incoming customer emails to the Help Desk. 
• Follow established procedures to diagnose and troubleshoot system issues. 
• Analyze, determine, and document reported production...

Our mission at Oura is to empower every person to own their inner potential. Our award-winning products help our global community gain a deeper knowledge of their readiness, activity, and sleep quality by using their Oura Ring and its connected app. We've helped 2.5 million people understand and improve their health by providing daily insights and practical steps to inspire healthy lifestyles.

Empowering the world starts with living our values and empowering our team. As a quickly growing company focused on helping people live healthier and happier lives, we ensure that our team members have what they need to do their best work — both in and out of the office.

We are seeking a short-term Senior Technical Support Specialist for 6 months. 

Reporting to one of our Member Experience Technical Support Managers, this role will focus on communicating directly with members and gaining a deep understanding of the product to help them through technical issues...

Location: On-site Client Office (US)

Onsite Locations Available: California (Fremont, Menlo Park), Georgia (Atlanta), Colorado (Denver)

This position requires you to be in office, Monday - Friday. (MUST BE ABLE TO WORK IN PST HOURS - EAST COAST CANDIDATES PREFERRED)

Salary: Up to $55K base + 10% performance bonus DOE & Geographic Location

A little bit about us:  

Applied Value Technologies is an early-stage, mission-driven venture revolutionizing the way companies view IT productivity. We help our customers scale with next-generation application services that accelerate user productivity through enhanced automation and a highly personalized user experience. Our goal is to be a trusted partner, collaborating with customers to design and implement user-centric, technology-enabled support solutions at...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

Who We're Looking For:

We are looking to add a technical CSS to our support team, whose can be relied upon to handle some of the more technical inbound support inquiries that our support team encounters each day.

If you can hold your own in the world of webhooks, APIs, firewalls, networks, 500 errors, bug replication and more, and you have experience in a similar role, we'd love to interview you!

The ideal candidate for this position is a self-starter with consistent work ethic, especially when nobody is watching. The ideal candidate for this position also demonstrates strong interpersonal skills, patience and optimism, good technical skills/instincts, and the ability to learn our tech/product relatively independently and quickly.

What is Kixie?

Kixie is a venture backed start-up in Santa Monica funded by a top LA Venture Capital Firm (Mucker Capital). Kixie is a cloud-based phone and texting solution that...

With over 10+ years of experience in the laser engraving industry, OMTech is a trusted name in the laser engraving community. At OMTech, our passion for laser machines and the engraver community we serve is our source of pride. 

The Technical Support Manager at OMTech Laser is responsible for overseeing the technical support team, ensuring high-quality customer support, and maintaining service excellence. This role involves managing daily operations, providing technical guidance, and supporting the development of team members. The Technical Support Manager will ensure timely and effective resolution of technical issues and contribute to the continuous improvement of support processes.

Requirements

•  Lead and manage a team of technical support specialists responsible for providing assistance to customers experiencing issues with OMTech laser systems. Provide guidance, training, and mentorship to ensure the team delivers...

About Us:

At Botrista, we are transforming beverage culture with intuitive drink-making technology guided by Nature herself. By allowing restaurants to easily expand menus without added complexity, we’re driving incremental growth with the push of a button.

Awarded as one of the Best California Startups in 2023, our beverage solution has created a new industry category, universally applicable to any cuisine, demographic, and business. Our machines are being rapidly deployed around the country for customers to experience & enjoy.

We deliver a world of flavors at your fingertips by sourcing top-tier ingredients from around the globe. Thanks to valuable data collected through our integrated CloudBar system, we easily guide our partners through their drink menu innovation.

Each drink is crafted by nature, and perfected by innovation - we’d love to have you be a part of...

Gunnr is a premier brand dedicated to providing high-quality gun accessories to firearm enthusiasts and professionals. Our product range includes state-of-the-art gun scopes, mounts, and other essential accessories designed to enhance the shooting experience. We pride ourselves on delivering exceptional products and outstanding customer service. We are currently seeking skilled customer support as well as honed experience as technical support specialist roles with prior experience in the gun accessory industry to join our team.

This role will be responsible for providing technical support and exceptional customer service to our clients. It requires a deep understanding of gun accessories and the ability to troubleshoot and resolve technical issues efficiently. The ideal candidate will have prior experience in customer support within the gun accessory industry and possess excellent communication skills.

Requirements

Customer Support:

...

This position is responsible for assisting and training our customers on the use of the broker portal and the loan process. This position will act as coordinator between our customers, operations and support of the Account Executives.  This position will assist in building and maintaining strong relationships with brokers to build sales growth.

Job Responsibilities

Assist brokers via online systems through Client Support, Live Chat, Phone, Email, or Teams:

• Manage Zendesk
• Support JMAC Contacts
• Manage logins (create new, reset, batch upload large list of clients on Excel
• Subscribe new LOs to receive rates and marketing distribution
• Walk client through submission process to Encompass loan creation and disclosures
• Intake calls, emails – connect them with appropriate personnel/department
• Assists broker with technical questions related to import, register, disclosures, upload,...

Can people always hear the smile in your voice? Does a happy user give you a good feeling?

We are looking for a full-time Technical Support / Product Testing Specialist to provide technical support to our growing customer base along with hardware and software product testing. The three prime requirements are technical expertise with Microsoft operating systems, hands-on experience with testing hardware/software, *and* interpersonal competence to make customers feel comforted and valued. You should be smart, nice, and dedicated to perfect implementation.

XDR Radiology is a leading provider of digital radiography software and hardware for dental professionals nationwide, focusing on delivering easy to understand solutions. Our customers love us thanks to hard work, dedication to scientific smarts, and most importantly, our respectful approach. We treat each other like human beings because we know that working with great people is as important as working with a...

Company Overview and Job Description Summary: 

Oceania International is a fast growing e-commerce company. We are looking for a self-driven and ambitious Tech Support to join our team!

At Oceania International, our success depends on our people, productivity, and procedures. We are looking for a candidate with supportive force driving each of these areas, and we’re currently seeking someone stellar to take the reigns. The ideal professional for the role is a flexible problem solver with superb tech supporting skills with a detail-oriented mindset. They should have prior experience thriving in providing tech support services in a professional capacity. Multitasking and unique ability to deftly handle the unexpected are essential qualities to bring to the position.

As a Technical Support Specialist, you will be responsible for providing technical assistance and support to customers who purchase our electronic bicycles along with traditional...

TP-Link is a leading provider of consumer Wi-Fi networking products. We continuously develop new products and technologies that transform the way people connect. Our networking expertise uniquely positions us as a leader in emerging technologies that improve our everyday lives, such as smart home products. TP-Link networking and smart home products and services make daily lives simple and secure.

Spacious and modern, our new Irvine location creates a casual atmosphere that fosters team collaboration. In addition to free snacks and drinks, we provide all employees with fully paid medical, dental and vision insurance, and contribute to their 401k funds. We have a robust benefits package, including over four weeks of PTO per year bi-annual pay increases. We strive to create an inclusive environment that provides opportunities for career development and advancement. We offer health & wellness benefits, including free gym membership, quarterly team building events and more....

About Us:

In the last few years OMTech Laser has grown tremendously in the Laser engraving and cutting space. We are leading the markets with our strong brand and recognition by the Laser Engraving Community. We serve the biggest user community here in the USA. Here at OMTech Laser, we have a dynamic and passionate team that thrives on being proud of our products (Laser/ CNC/ Fiber Cutting machines).

A successful candidate will have an interest in machinery (especially laser), have understanding of basic machine functions, willingness to learn and develop knowledge for our products, posses technical ability, excellent organizational skills, great communication skills, and have grit and determination to achieve results in a fast-paced environment.

Job Description:

The Engraving Machine Operator/ Technical Support is responsible for providing excellent customer service for all customers by utilizing in-depth knowledge of...

Who is Osteoid?

Osteoid is creating the next generation of seamless and connected 3D dental imaging software and solutions that help accelerate the path to digital dentistry. Proven in over fifteen years of use by thousands of labs and dental practices, Osteoid’s software and hardware tools keep dental practices and labs ahead of the curve and allow dentists to competently diagnose any patient scan in 3D. An osteoid is a soft organic element that forms bones in the human body. Just like osteoids in the human body, Osteoid is providing the essential software to dental practice success. Osteoid is a wholly owned dental-focused subsidiary of Anatomage. www.osteoidinc.com.

About the Role

We are looking for a Tier 1 Technical Support representative to join our rapidly expanding Customer Success team. As part of the Customer Success Team, this position will impact the growth of our business and support our ambitious goals for 2024 and...

This is a US only position. Please read on for the complete list of states we are hiring in.

Do you have experience repairing computers, laptops, iPads, and printers?

Do you have an interest in technology and exploring the ins and outs of how things work?

Do you take things apart and put them back together for fun?

Do you have at least three years of technical support experience?

We want to hear from you!

In order to succeed in this role, you must have 3 years of experience troubleshooting hardware in a previous role or otherwise relevant experience.

Your mission is to help our photo booth owners succeed with their hardware, which means you'll need significant experience troubleshooting and investigating hardware related issues.

If you're a natural problem solver, curious about everything, and driven to find the root issue in every scenario that comes your way, great! Read...

XperiencOps Inc. is seeking a Technical Support Engineer to join our dedicated technical customer support team. This 100% onsite position, based in the East Bay, CA, is tailored for an individual who boasts not only a robust technical proficiency but also excels in customer communications. The right candidate will possess extensive experience with Jira Service Desk, embodying advanced user or administrative skills, and a broad understanding of IT operations. While direct responsibilities do not solely focus on device lifecycle management, employee onboarding and offboarding processes, and automations, knowledge in these areas will be pivotal to thriving in this role. 

Requirements

• Primary technical point of contact for premier enterprise customers.   
• Take end-to-end ownership of assigned customer issues, including initial troubleshooting, identification of root cause and issue resolution of our SaaS products with...