Systems Technician
MOB SCENE
Los Angeles, california
Job Summary:
The System Technician will provide diagnosis, troubleshooting, and problem resolution related to operating systems, hardware, and software for clients and end-users in an editorial and graphics production environment. The role will work under minimal supervision to respond to calls and helpdesk tickets, provide support in accordance with established processes, and document incidents and remedies. This role will also escalate complex incidents to second-level support personnel.
Requirements
Specific Accountabilities:
- Troubleshoot software, hardware, VPN, and basic networking issues.
- Install and update software on desktops, laptops, remote workstations.
- Respond to help desk tickets, support calls and walk-ups.
- Move and set up editorial and graphics workstations.
- Create and maintain user accounts.
- Maintain video conferencing...