Sr. Customer Success Manager in California

At WerQ AI, we believe that customer success is paramount to our mission of leveraging AI to transform workplace efficiency. We are seeking a Senior Manager of Customer Success to lead our efforts in delivering exceptional support and ensuring that our clients achieve their desired outcomes with our innovative solutions. In this critical role, you will guide a dedicated team of Customer Success Managers, focusing on fostering long-term relationships, driving user engagement, and maximizing satisfaction. You will collaborate closely with other teams within the organization to advocate for customer needs and influence product enhancements. If you are passionate about customer success and have a proven track record in driving value for clients, we invite you to join our dynamic team and contribute to our mission.

Responsibilities

• Lead, mentor, and develop the Customer Success team, promoting a culture of excellence and proactive client engagement.
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TL;DR:

• Ground-floor customer success role at venture-backed startup (Lightbank, TenOneTen Ventures, Jason Calacanis)
• The position is entirely remote with regular all-expenses-paid team retreats
• Significant equity package, huge upside as we revolutionize a $20 trillion (yes, with a t) global industry
• Salary range from $70k - $100k, unlimited PTO, competitive health benefits, wellness incentives
• Epic team of A+ players, executing and having a ton of fun doing it. We’d love to have you join us!

SparkPlug is realigning the economics of the retail and restaurant industries to make every employee an owner. In CPG and service industry verticals like beauty, outdoor gear, and full-service restaurants, customers rely on the product recommendation of point-of-purchase experts up to 92% of the time (be it a beauty consultant, bartender, or a member of the Geek Squad). SparkPlug allows brands to...