Full-time
Sales Operations and Training Manager
Plastpro & JM Eagle
Westchester, california
- Lead the sales onboarding process, ensuring new account managers and support staff are equipped with the necessary resources to succeed.
- Implement engaging and effective training methods for new team members on our products, processes, and systems.
- Continuously evaluate the effectiveness of training programs, identifying trends and areas for improvement, and maintaining up-to-date learning resources on platforms like SharePoint.
- Collaborate closely with sales managers and account managers to monitor sales team progress and address any issues.
- Oversee pricing accuracy in the AS400 system across various markets.
- Manage sales workflows related to order processing, contracts administration, and customer rebate programs.
- Direct a team of analysts to research and analyze data for identifying sales growth opportunities.
- Handle customer complaints requiring escalated resolution.
- Act as a liaison between the sales...