Patient Care Ambassador (Santa Rosa)
Northern California Behavioral Health System
Santa Rosa, california
REPORTS TO (TITLE): Director of Performance Improvement/Risk Management
DESCRIPTION OF POSITION:
The Patient Care Ambassador is an essential role as a champion for the patient experience and ensure patient rights are upheld. Driving the mission, values, and goals of the Northern California Behavioral Health System. Acting as a liaison for patients and all departments, this role will also serve as a partner for performance improvement and the patient wellness programs.
This role provides support regarding complaint and grievance resolution, patient rights compliance, collaborates to enhance patient care services and patient satisfaction. meets the communication needs of patient and family; provide care that reflects initiative and responsibility indicative of patient needs expectations, under the supervision of the Director of Quality and Risk Management. Maintains regulatory agency requirements,...