IT Technical Support I in California

The Tsui Group is seeking a qualified and experienced candidate to join our aviation team as a IT Technical Support I in Los Angeles County with the following duties.

 Position Description Summary 

This position will follow established procedures to troubleshoot, coordinate and resolve systems or hardware related incidents. The position is responsible for the initial analysis, diagnosis and troubleshooting of events. Ensure reported production outages/incidents are communicated and resolved in an expeditious manner. Manage staff onboarding and offboarding processes. Provide help desk related support in all areas of IT functions for The Development Group. 

Key Responsibilities:

• Answer incoming customer emails to the Help Desk. 
• Follow established procedures to diagnose and troubleshoot system issues. 
• Analyze, determine, and document reported production...