Help Desk Technician Level 1 in California

As a Help Desk Level 1 Technician at Alcala Consulting, you will play a critical role in ticket diagnostics and resolution. You will be responsible for managing the flow of client issues through a ticketing system in ensuring that tasks and issues are resolved per client requirements.

What you will do:

• Technical Role:
• Close 15 tickets per day
• Onboard and offboard our client’s employees
• Transfer files and settings from and old laptop to a new laptop
• Wipe laptops that employees will purchase
• Set up new laptops and desktops for clients
• Troubleshoot application issues for clients such as Microsoft Office, Adobe, Autodesk AutoCAD, Slack, Zoom, Corel Suite, Nitro PDF, etc.
• Perform password resets.
• Update distribution lists in Microsoft 365 and Google Workspace
• Create shared mailboxes in Microsoft 365 and Google Workspace.
• Install applications for clients...