Head of Customer Care in California

Join a team with a unique employee culture that doesn't just talk about core values, but exemplifies them in everything we do. They are: do the right thing, quality matters, and question everything. We believe in investing in our people to play to their strengths and have the right people in the right seats. All employees have 15 min weekly check-ins reviewed by their manager and bi-annual reviews to ensure clarity of job expectations. To learn more about our culture, please visit our career page on our website.

This is a leadership team position that is accountable for patient-specific prescription intake, order entry and payments, insurance billing, shipping, and customer experience production and process adherence. These functions are organized into 5 sub-teams. The Head of Customer Care has 6 direct reports and oversees 15-22 team members. This is an on-site, full-time position and reports to the EOS Integrator, VP & Chief Business...