Front Office Manager in California

We are looking for a Front office manager to manage our reception area. You will act as the ‘face’ of our company and ensure visitors receive a heartwarming welcome. You will also coordinate all front desk activities, including calls, reservations and guests services. As a Front office manager, you should combine a pleasant personality with a dynamic professional attitude to supervise and lead our team. Our ideal candidate can deal efficiently with complaints and has a solid customer service approach. Ultimately, you should be able to ensure our front desk provides professional and friendly service to our customers.

Responsibilities

• Ensure front desk is tidy and has all necessary stationery and material (e.g. pens, forms and informative leaflets)
• Train, supervise and support office staff, including receptionists, security guards and call center agents
• Schedule shifts
• Ensure timely and accurate customer service
• Handle...

The Front Office Manager is responsible for ensuring the daily operation of the Front Office including Bell/Valet, Reservations, Concierge, PBX in an attentive, friendly, efficient, and courteous manner providing all guests with quality service prior to and throughout their stay.

Requirements

Responsibilities

• At least 5 years of progressive experience in front office luxury hotel
• Strong leadership skills required
• Must be proficient in Windows operating systems Company approved spreadsheets and word processing.
• Must be able to convey information and ideas clearly.
• Must be able to evaluate and select among alternative courses of action quickly and accurately.
• Must work well in stressful high-pressure situations.
• Must maintain composure and objectivity under pressure.
• Must be effective in handling problems in the workplace including anticipating preventing...

About Us

Living Room will serve as a home away from home where creatives celebrate music, art, design, and culture. We are deeply passionate about our work, and our endeavors are driven by a sense of nobility. Living Room embraces a dynamic, people-centric approach that values ongoing improvement in our methods, which is at the core of our successful business strategy.

Our Culture
At Living Room, we are deeply passionate about our work and we believe that hospitality is a noble pursuit because it’s fundamentally human and an ideal worth chasing. It’s a dynamic, human-centered way to operate a business and our team member culture is how we bring this idea to life. Our guiding pillars- Be Human, Be Curious, Be Empathetic, Be Soulful, and Be Honest demand that we embody these values in all that we do.

The Team

We are seeking a Front Office Manager that epitomizes the pinnacle of hospitality and approachability. It entails fostering professional...