Director of Managed Services in California

Olea Kiosks is a well-established and growing kiosk manufacturer, located in Cerritos, California. With a 40+ year history as an industry leader, we are focused on fostering and building strong relationships with our customers, vendors, and most importantly, our employees. We value each and every one of our talented team members, and hope to inspire them to be their best selves, both at work and personally. We believe in teaching and developing our employees, and preparing the next generation of company leaders.

We are currently looking for a Director of Managed Services to work alongside our senior management team to build the foundation of a Managed Services department. Our end goal is to have a team capable of developing and implementing processes and procedures to provide world-class technical support to our customers and to generate increased revenue through an effective and well-rounded warranty program.

The essential duties of the position...

As a Director, Client Service & Project Management at ndm, you will partner with the Vice President, Client Service & Strategy to manage the day-to-day ensuring project tasks and deliverables remain on or ahead of schedule. Also, keeping a pulse on performance, you’ll nurture and assist with client relationships.

Responsibilities:

• Lead and manage project tasks and deliverables
• Build and nurture client relationships
• Monitor marketing performance (digital and traditional)
• Distribute client performance reports
• Support the Vice President with client check-ins and performance meetings
• Contribute to marketing plan development
• Review deliverables for brand integrity and strategy
• Grow/upsell existing business

Additional qualifications:

• Bachelor’s degree in communications, marketing, journalism, business, or related field
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