Director of Customer Success in California

About the job

This role is critical in shaping our long-term success by developing programs and practices to enhance our customer engagement and support. Our Customer Success team coordinates the post-sale experience for Terminal 49 customers by driving product adoption, aligning resources, developing success plans, proactively mitigating risk, and identifying opportunities for expansion. This Director role will be responsible for up-leveling our CSM skillset and scaling our customer engagement alongside Terminal49's growth.

What you will do

• Provide strategic direction, development, and management of post-sales operations 
• Train the team on effective customer engagement techniques and ensure they understand our customers' needs, drive strong customer adoption, value realization, retention, expansion, and referrals
• Coach team on genuine and positive customer engagement strategies, including monthly check-ins, and developing...