Desktop Support - Level I in California

Grapevine MSP Technology Services seeks Desktop Support Level II professionals to enhance our dynamic team.

As we rapidly and continually expand our infrastructure, your role will involve constructing, maintaining, and troubleshooting crucial systems. You will join a skilled group of engineers known for their technical excellence and dedication to delivering critical support.

Candidates for this Tier II position should deeply understand computer software, hardware, internet applications, networks, and operating systems. The ideal applicant will have strong troubleshooting skills and a keen attention to detail, ensuring high-quality service and reliability.

Responsibilities

• Provide in-depth technical support
• Tier 2 escalation point for Tier 1, when required
• Communicate with the end-user for problem analysis before providing a solution.
• Develop a deep understanding of our company products
• Set...

At Grapevine MSP, we have the vision to partner with businesses to help them make sound technological decisions by promoting efficiency, security, and innovation. Our team takes pride in its hard work and dedication; we are excited to support the community and existing customers. We are the Central Valley's largest managed service IT firm based in Bakersfield, CA. Starting in 2009, owner and CEO Joe Gregory started the company in the middle of a recession with the vision to partner with small businesses to provide innovative technology solutions. Our team at Grapevine MSP has grown exponentially, with 50+ employees. We serve small to enterprise businesses throughout the Central Valley. Services include proactive IT support, infrastructure management, strategic IT consulting services, phone system solutions, 24×7 help desk services, staff augmentation, managed cloud services, cybersecurity, and more. We attribute much of our success to our fantastic team. We are looking for new...