CX Director
Alba Wheels Up International
Los Angeles, california
looking for a dynamic and experienced Director of Customer Experience to lead our client's customer experience team. The ideal candidate will be passionate about customer satisfaction, retention, and driving customer success initiatives.
The Director of Customer Experience will play a pivotal role in shaping the customer success strategy and ensuring that our customers derive maximum value from their trade-sensitive brokerage and logistics solutions.
Responsibilities
BUILD AND MANAGE THE TEAM
- Develop and implement a comprehensive customer success strategy aligned with the company’s objectives and goals.
- Lead, mentor, and develop a high-performing customer success team, fostering a culture of excellence, collaboration, and continuous improvement.
MEASURE AND IMPROVE CUSTOMER INTERACTIONS
- Establish key performance indicators (KPIs) and metrics to measure customer success and satisfaction,...