Customer Support Associate in California

We're looking for an awesome human to provide customer support to our portfolio of fashion, footwear, and consumer goods brands! Ship Essential manages e-commerce fulfillment and inventory storage for up-and-coming and established brands in LA and NYC. You'll be the front-line support person working alongside a team of dedicated, e-comm operations nerds.

This is a temporary, in-person position at our fulfillment center located Downtown, Los Angeles.

Hours: M-F 9am - 5pm

• Answer incoming emails, texts, and calls on a range of topics including: order details and tracking, shipping issues, inventory, special requests, and general account questions or concerns
• File claims for lost packages with carriers and communicate updates and resolutions with brands
• Follow up with carriers regarding claim statuses and delayed shipments
• Demonstrate appropriate sense of urgency for prioritizing customer tasks and meeting all...

About the job
Sway is a fast-growing, LA-based technology and logistics startup that enables consumers to return online purchases without leaving their home. Our mission is to make online shopping more enjoyable by providing a return experience that’s as seamless as the purchase. We combine technology and logistics to provide a white-glove service for consumers -- no more printing, boxes and tape! If you want to join an innovative team that is tackling an area of e-commerce that has been left out to dry, this is the place for you.

The Role:

Sway is seeking a Central Ops Associate to support Sway's Driver operations across all markets. The Central Ops Associate will play a pivotal role and you’ll work closely with our Central Operations Team as we scale the business. You'll be responsible for creating processes that provide drivers with an amazing experience from the moment they apply. This will include managing a diverse team of...