Customer Service Associate - JJ Buckley Fine Wines in California

JJ Buckley Fine Wines, one of the nation's premier on-line fine wine retailers, is looking for a Customer Service Associate to work with our customer service team. The ideal candidate will be an experienced customer facing individual, will have excellent communication and organizational skills, and has an empathetic, problem-solving approach to helping customers!

What will you be doing?

• Resolve customer issues regarding shipments, order inquiries, including making special arrangements
• Nurture customer relationships through inbound phone, email and chat channels. Gather insight from customer interaction to help improve services and customer benefits.
• Act as a customer advocate by resolving customer initiated cases in a high quality and timely manner
• Project a professional company image through in-person, phone and email interaction
• Coordinate between the...