Full-time
Customer Service Assistant (US)
The Focusrite Group
El Segundo, california
Customer Service Assistant (US)
Report to: Supervisor, Customer Service
Classification: non-exempt, full-time
Location: USA, Remote
Range: $40K-$50K, and generous benefits
Job summary:
This role is part of a global cross-functional team that answers customer inquiries about e-store purchases, product registration, and software activation by phone, email, and live chat. It also works cross-functionally to reduce the number of incoming inquiries.
Core responsibilities:
- Act as the focal point for all inquiries relating to the Focusrite/Novation/ADAM Audio e-Store in a timely, friendly, problem-solving manner. Assist customers with purchasing, order tracking, pre-sales queries, and returns via email, phone, and live chat.
- Assist customers with the initial stages of using their...