Customer Operations Specialist in California

Supporting how to deliver and sell feel good in a fully automated package

How would you go supporting growth and improvements for the customer experience in an dynamic, high-impact environment? Could we be for you?

Joining our global Growth Operations team means helping to transform every Customer-Phocas interaction into a stellar experience. As a Customer Operations Specialist, you'll be the maestro behind orchestrating various reporting processes, projects, and customer operations activities.

Your goal? To supercharge our customer teams, helping them extract maximum value for our customers, with precision and efficiency. This role is hands-on and demands a keen eye for detail, a knack for diving into technical systems, juggling timelines like a pro, and collaborating with teams across the business.

If you're looking for impactful work focused on delivering feel-good solutions to companies worldwide and want to work in a supportive, and...

Job Description:

The Sales Operations & Customer Support Specialists are part of a team that are responsible for building and running efficient processes for global management that enable accurate, consistent, and clean portfolios for Sales compensation, reporting and analysis. The team takes pride in helping internal sales teams organize customer data through a highly efficient scaled support model. Experts in driving process improvements and consistency, Sales Operations & Customer Support Specialists are analytical and strategic with a pragmatic sense of getting things done.

The Sales Operations & Customer Support Specialists are responsible for managing incoming user questions and escalations across several internal systems. They directly troubleshoot issues, analyze root causes and document common resolution paths to improve workflows.  In addition, the individual that will fill this role will assist with additional ad hoc...