Customer Experience Associate in California

The Customer Experience Associate role is to strengthen and expand relationships with our customer base, and to drive the strategic priorities of the overall business through Insights gathered from all inbound communication channels.

The CX team will be the foundation that allows DAOU to maintain a customer-first approach.

This person will also assist the Customer Experience Team with overflow communication and incoming inquiries from the Membership, Ecommerce, Logistics, Internal, Estate departments. The successful candidate will have a 'customer first' attitude, continuously identifying ways to surprise, delight, and strengthen our relationships with our customers.

Position Responsibilities

• Solve Customer Problems: Orders, shipments, reservations, questions, events, wines.
• Respond to customers via phone, email, or chat in a timely manner
• Hit KPIs based around customer ...