Full-time
Corporate Systems Administrator
Pierce Technology Corp
San Francisco, california
- Handle support and service requests, assist with escalations and implement projects.
- Evaluate documented resolutions and analyze trends for ways to prevent future Problems.
- Stay informed of latest business trends and standards in hospitality IT and make recommendations for improvements.
- Alert IT Team to emerging trends in Incidents and propose possible solutions.
- Ensure that any planned interruption to services is scheduled through the change management process and coordinated with the business stakeholders.
- Assist in software and hardware roll-outs and communication to the end users.
- Travel as needed to multiple hotels within the US to implement projects for supported systems.
- Provide level 2 technical support for supported systems by investigating all reported Incidents and Problems, ensuring issues are recorded within the ticket system and resolved in a timely manner.
- Be part of an on-call weekly...