Clinical Operations Manager in California

Job Title: Clinic Operations Manager (COM)

Supervisor: Chief Medical Officer (CMO)

Leadership/Personnel:

• Provide leadership for the department including direction, training, performance management, completion of direct reports’ evaluations, and corrective action process.
• Supervises/manages support staff within care teams, including but not limited to medical assistants, referral coordinators, lab technicians, nurses, care navigators, case managers, and vaccine coordinator.
• Recruit, interview, make hiring recommendations, schedule on-boarding, and ensure new staff receive appropriate training and mentoring.
• Models and encourages a spirit of service in the organization, including coordination and delivery of patient care that responds holistically to patient and family needs, utilizes interdisciplinary Quality Improvement activities; and participates in committees and process...

Who are we and why should you join us?

We are looking for a hard-working, passionate, fast-paced individual with experience providing direct clinical care to join our Clinical Operations Team with an emphasis in insurance processes and auditing. Our Clinical Operations teammates are the liaison between BetterHelp members, the therapists, insurance payers, and the technology platform; and they consistently help our company to improve efficacy and quality between all parties. 

You are a self-starter with a growth mindset that spans clinical quality, business development, and the knowledge of the ins-and-outs of insurance auditing and processes. With your experience and opinions from direct clinical care, you are confident in your abilities to apply the best of “what’s working today” in the mental healthcare system and insurance practices, while being a vocal proponent of what “red tape” should be eliminated or redesigned to better serve...