Client Engagement Specialist
Joseph Phelps
N/Acalifornia
SUMMARY: Provides professional and high-quality service to our database of customers. The Client Engagement Specialist will build relationships with our customers by finding wines that fit their palate, provide recommendations on food pairings/aging/storing/serving etc., and introduce them to new wines in our collection. They will be responsible for focusing on target wines, informing customers about our Phelps Preferred wine club, and achieving sales and activity goals.
DUTIES AND RESPONSIBILITIES
Outreach
· Perform outreach calls, delivering a sales-focused approach to every customer interaction.
· Achieve daily, weekly, and monthly activity goals set by department leaders.
· Provide high quality customer service to current and previous customers.
· Focus on target wines to contribute to overall winery sales goals.
· Participate in weekly DTC team...