Call Center Manager / Live Chat Support - US REMOTE in California

We are looking for an experienced and dynamic Call Center Manager / Live Chat Support specialist to oversee our customer service operations remotely. In this role, you will be responsible for managing a team of customer service representatives while ensuring high levels of customer satisfaction through effective communication and problem resolution. You will implement strategies to improve call handling efficiency, oversee live chat interactions, and develop training programs for the team. An ideal candidate will possess strong leadership skills and a passion for delivering exceptional customer service. If you thrive in a fast-paced environment and have a proven track record in managing customer support teams, we want to hear from you!

Responsibilities

• Supervise and manage the daily operations of the call center and live chat support team.
• Ensure team members are trained to provide outstanding customer service and resolve inquiries effectively.
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