Support Analyst in Arkansas

As a Support Analyst at Acoustic, you will join a customer-centric team focused on providing an exceptional support experience to our customers. Acoustic is bringing cutting-edge technology to the marketing technology space.  This role provides an exciting opportunity to leverage your technical expertise and customer service skills to analyze, troubleshoot, and resolve issues pertaining to the Acoustic ecosystem of products.  

Responsibilities 

• Provide customer support for Acoustic products including: 

1. Responding to inbound customer phone, chat, web, and email inquiries 
2. Listening to customer needs and concerns 
3. Diagnosing and troubleshooting of technical and product issues. 
4. Maintaining detailed documentation of customer interactions 
5. Providing guidance & best practice recommendations on product related issues 
6. Escalate...

Euronet Software Solutions (Euronet USA, LLC) is a wholly owned subsidiary of Euronet. Euronet Software Solutions was established with the mission of developing and evolving the payment technologies needed to power Euronet’s global operations.

We are hiring a Customer Support Technical Analyst in our Little Rock, Arkansas office to provide software application support to customer inquiries and problems, assesses nature of customer problems, and tracks and reports resolution of problem to customer. Provides second-line software application support specializing in a specific Euronet product line. The Customer Support Technical Analyst operates under general supervision and requires detailed knowledge of transaction processing and Euronet products. The Customer Support Technical Analyst will be required to work weekend rotations and second shift assignments, when necessary. Will be required to handle after hours calls and support needs from home or remotely which include but not...