Tier 1 Technical Support
eVisit
Mesa, arizona
As a Technical Support Analyst you will be a trusted advisor to healthcare
organizations and their patients, helping them overcome technology obstacles with their telemedicine
offering.
You will be responsible for reviewing, analyzing, and monitoring video
connectivity and performance, preventing network and technical issues, and
intervening in real-time to resolve technical breakdowns.
In addition, you'll need to collaborate with multiple departments to ensure product
reliability and stability and innovate business practices that strengthen our quality
assurance and issue resolution processes. You will also track and report metrics,
adjusting strategy and tactics based on your analysis of outcomes.
As a Technical Support Analyst you will ensure that our customers successfully connect to their patients through the eVisit platform.
Requirements
- Answer customer phone calls, respond to communications, and...