Product Support Specialist in Arizona

We are seeking a dedicated and client-focused Product Support Specialist to join our team. In this role, you will be the primary point of contact for clients and internal employees addressing their inquiries, troubleshooting technical issues, and ensuring a positive client experience. The ideal candidate has excellent communication skills, a problem-solving mindset, and a passion for helping others.

The work schedule for this position is 8a-5p PST (11a-8p EST)

Key Responsibilities:

• Respond to clients/employees via phone, email, and Microsoft Teams in a timely and professional manner.
• Diagnose and troubleshoot issues related to company software, providing clear and concise solutions.
• Escalate complex problems to higher-level support when necessary, ensuring proper documentation of the issue.
• Follow up with clients to ensure full resolution of issues and satisfaction with the...