IT Support Technician I in Arizona

Are you enthusiastic about delivering exceptional customer service and technical support? Look no further! Interapt, an exceptional technology services company, is seeking a welcoming and customer-focused End User Support Technician to join our team and provide support to a premier enterprise partner. This exciting opportunity is full time onsite in Phoenix, AZ.

In this role, you will have the responsibility of providing top-notch support, researching and resolving technical problems of moderate complexity that are typically escalated from first line support teams. You will be the point of contact for escalated telephone, email, and online requests for technical assistance. Additionally, you will have the chance to collaborate with cross-functional teams, while documenting, tracking, and monitoring the problems using relevant systems and tools.

• Diagnose and resolve hardware and software issues
• Escalate complex issues to the appropriate...

Introduction to Silverado

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding – and more importantly really caring about – the client’s goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed...

Introduction to Silverado

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding – and more importantly really caring about – the client’s goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed...

Introduction to Silverado

Silverado Technologies is an award-winning, woman-owned Information Technologies firm that has been supporting businesses throughout Southern Arizona for more than twenty years. We empower business growth through technology. Providing our clients with real solutions and world class service that starts with understanding - and more importantly really caring about - the client's goals and concerns.

At Silverado, our most valuable resource is our people. Our team is made of skilled, passionate professionals that are always learning and mentoring. We value teamwork as well as a positive and collaborative environment. Our culture encourages, supports, and celebrates our staff by valuing work-life synergy, offering flexible time off and promoting community involvement with staff-selected charities. Regularly hosted company social events during office hours encourage our staff to connect and get to know each other in a relaxed...