IT Help Desk Technician in Arizona

The IT Help Desk & Network Analyst role involves providing on-site and remote technical support for business users, focusing on day-to-day technical support, network troubleshooting, hardware installation, and maintenance. This role provides critical support to end users and addresses challenges with computer hardware, software, and company devices. This individual will troubleshoot technical issues efficiently and effectively, ensuring seamless operations and contributing to a productive work environment. The IT Technician position is integral to maintaining the company’s technical infrastructure and delivering exceptional service to all team members.

Your key responsibilities will include:

• Provide technical support in a professional manner to users by researching and answering questions, troubleshooting problems, maintaining hardware performance, and documenting and closing tickets efficiently.
• Complete tasks via email or ticket system to...