Full-time
Helpdesk Support Service Specialist, Intermediate
EMW, Inc.
Huntsville, alabama
- Provide professional and personal direct customer service and technical support to the Multi-User Engineering Change Proposal Automated Review System (MEARS) Program Office users as required via phone, email, fax, on-line systems, and/or in person.
- Develop and maintain high level of expertise with web-based application, user requirements and workflows.
- Perform regular tasks which include logging all help desk interactions following standard Help Desk procedures, resolving application user issues using administration level tools, identifying and tracking situations requiring escalated and/or urgent attention, documenting and communicating resolutions to users, preparing activity reports.
- Maintain currency with application and related tools as they are updated.
- Create and maintain marketing, demonstration and end user training materials.
- Conduct presentations at end-user training, marketing, and demonstration events. ...