Customer Experience Coordinator
Southern Shirt
Birmingham, alabama
At Southern Shirt (SSCO), we're dedicated to providing an exceptional online shopping experience for our customers. We understand the importance of not only offering high-quality products but also delivering outstanding customer engagement and service. That's where you come in!
We're seeking an experienced and customer-centric individual to join our team as our Customer Experience Coordinator. In this role, you will be responsible for managing and enhancing the overall customer journey through personalized interactions, support, and customer service. This includes responding to website inquiries and product reviews, managing the end to end returns process, and analyzing customer feedback to identify patterns and opportunities for improvement. You will also work with other members of the SSCO Team on various projects and tasks.
If you have a customer-first mindset, excellent communication skills, and a commitment to enhancing the customer experience and website...