Certified Medical Assistant - Remote

Employer: Dent Neurologic Institute

*Please note: this is a true hybrid-remote role - training/onboarding will be on-site, as well as continued training conducted on-site*

Phamily is helping to place a remote Chronic Care Manager/Chronic Care Navigator for our client, Dent Neurologic Institute in Buffalo, New York. This individual will work internally for our client and use the Phamily platform. Phamily is a Chronic Care Management Platform; more information about the Care Management program can be found here: Phamily CCM Platform

Disclaimer: While the Phamily team initially screens each role, the client's hiring team will make the ultimate hiring and hiring decisions.

Typical Physical and Mental Demands: Requires full range of body motion, manual dexterity, fine motor skills and hand-eye coordination. Occasionally requires the handling, lifting and transferring of patients. Requires standing and walking for extended periods of time. Must be ambulatory in stairs in the event of an emergency. Occasionally requires lifting and carrying items weighing up to 50 pounds. Requires normal visual acuity and hearing. Requires exposure to body fluids. Requires ability to work in high stress environment. Requires the ability to verbally communicate with physicians, other supervisors, hospital staff, patients and family members. Requires the ability to communicate with ill, upset or angry patients and family members.

This is for a certified medical assistant role who supports the development of patient-centered, team-based care. S/he will support primary care physicians (PCPs) and practices in managing their panel of patients using the Phamily platform. For more information, visit: Phamily CCM Platform

By gathering and organizing patient data, the Chronic Care Navigator works to identify patients’ unmet needs, engage patients in their own care, gather summary information for treatment interventions, and enhance ongoing communication between the patient and her/his care team. The goal of the Chronic Care Management program is to facilitate high-value, patient-centered care that improves timely access to and provision of preventive services and chronic disease treatment. Each Care Manager will be expected to manage a 500 patient caseload with 300 billable by the end of month. 

Requirements

Key Responsibilities:

• Collaborate with primary care teams to manage chronic disease patients using the Phamily platform.
• Contribute to a positive experience for patients and families through courteous telephone and digital interactions, accurate and expeditious routing, as well as referral to appropriate clinical staff when necessary.
• Provide the members of health care teams in designated practices with the data required to meet the health needs of the patient.
• Organize patient data, identify unmet needs, and enhance communication between patients and their care teams.
• Engage in quality improvement efforts and support care redesign strategies.
• Work as an effective team member of the care team.
• Perform all job functions in compliance with applicable federal, state, local and company policies and procedures.
• Manage a caseload of 500 patients, with 300 billable by the end of each month.
• Provide data to the care teams to properly perform these processes.
• Assist care teams by providing accurate and relevant data to improve patient care.
• Other duties assigned.​

Requirements

• A minimum of two (2) years of related experience, preferably in an outpatient clinic setting with experience as a patient care giver, educator or patient advocate.  

• LICENSURE OR CERTIFICATION: CMA preferred
• Current Basic Life Support (BLS) 

• Effective Communication Skills 

• Must be flexible & self-motivated. Must possess and demonstrate excellent interpersonal, communication  and organizational skills.